Return & Exchanges

Hassle-Free Returns and Exchanges

We want you to love every piece you order from MUNESA. If something is not quite right, our returns process is designed to be simple, quick and free of fine-print runarounds.

30-Day Return Window

You may return any eligible item within 30 days of delivery for a refund or exchange. We recommend starting the process as soon as you know, as returns initiated close to the deadline can be affected by shipping time.

What Is Eligible

To be eligible for a return, items must be unworn, unwashed and in their original condition with all tags attached. Items that have been worn, washed, altered, or damaged after delivery cannot be accepted. For hygiene reasons, certain items such as bodysuits and swimwear must be returned unworn with hygiene seals intact.

How to Start a Return

Email support@munesa.com with your order number and the items you would like to return. Our team will confirm your return and provide the return instructions. Please do not send items back before contacting us, as unauthorised returns may not be processed.

Exchanges

If you would like a different size or colour, let us know when you contact us and we will reserve your replacement where stock allows. Exchanges are subject to availability; if your preferred option is out of stock we will process a refund instead.

Refunds

Once your return is received and inspected, we will notify you of approval. Approved refunds are issued to your original payment method within 5 to 10 business days. Please note that your bank or card provider may take additional time to display the credit.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or was incorrect. In those cases we will cover the cost and make it right.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or refund straight away.

Need Help?

Email support@munesa.com and our team will guide you through the process.